The customer is NOT always right

Most employers expect staff to grin and bear it when customers are rude. They might take a different approach if they understood the impact it can have on their business. Copping abuse from customers is seen as part of the employment deal for millions of Australians working in the service sector. Business owners and line … Read more

Five tips for managing growth

Choose your partners wisely, play the long game and create a solid support team. These are among the top 5 tips for building a business shared by Guy Biran, Managing Partner of JMp Accountants, a mid-sized accountancy firm that handles complex tax matters for some of Australia‚Äôs most dynamic businesses and wealthiest individuals. Guy Biran … Read more