The customer is NOT always right

Most employers expect staff to grin and bear it when customers are rude. They might take a different approach if they understood the impact it can have on their business. Copping abuse from customers is seen as part of the employment deal for millions of Australians working in the service sector. Business owners and line … Read more

Is the customer really always right?

In an age of social media and review sites, customer service can make or break a small business. Here’s some advice from the experts. “Australians aren’t good at customer service” is a widely held belief but is it true? The 2014 American Express Global Customer Service Barometer found that Australians were disproportionately likely to believe … Read more