INTHEBLACK Archives - Content Sherpa

Why social commerce is the future of shopping

Social commerce is the ultimate in effortless shopping. No purveyor of goods or services can afford to ignore it much longer.

April 2, 2022 10:49 am·

Falling for it: take our financial fraud quiz

If you thought scams were a 21st century innovation, think again. Long before the internet existed, fraudsters were taking other people’s money. Try our quiz and test your knowledge of financial fraud.

November 18, 2021 3:31 pm·

Has crypto gone mainstream?

Despite continued fears national regulators could crack down hard on cryptocurrencies, thus generating a “cryptocalypse”, it appears at least some cryptocurrencies are here to stay.

November 1, 2021 4:59 pm·

Malicious insiders: How to protect your business

Nowadays, most people are aware of the threat posed to businesses by tech-savvy lawbreakers operating from far-flung corners of the world, such as Russia and Nigeria. Much less attention is being paid to the vast potential damage that can be caused by aggrieved or self-interested employees from only a few feet away.

August 16, 2021 12:27 pm·

Customer experience optimisation: 4 ways to get to “pay”

There are few things more disheartening as almost closing a sale. Here are four tips on how to stop customers dropping their cart and doing a runner at the online check-out.

June 15, 2021 12:00 pm·

Bouncing back from Negative Online reviews

Negative online reviews can deal a costly blow to the reputation of your business. What is the best course of action to take when you do get a poor review?

March 22, 2021 1:59 pm·

Why analogue interactions and digital tools work better together

Even as we excitedly embrace the world-changing digital tools at our fingertips, we have come to realise that technology alone cannot satisfy our deeply human emotional, social and creative needs.